Q. Do I have to pay for your services?

A. No it’s completely free to consumers who use the service

Q. Why should I call a trusted tradesmen adviser?

A. Our advisers are fully trained to help you select the right tradesman or company to deal with your requirements. We can provide a number of trusted members to quote for your work or project, saving you time and protecting you from choosing the wrong contractor.

Q. Can I post a home improvement job online?

A. Yes, just go to the post a job page and complete the online form. You may find we will call you or make contact to fully assess the work or project you need quotes for.

Q Can i ask a tradesmen/member directly for a quote?

A. Yes, when you have found a tradesmen just select the green button "Get a Quote From This Member" your details and request will then be sent to the member(s)

Q. What is feedback?

A. Feedback is at the heart of the Tradesmen Connect service to communities. Quite simply, feedback is an evaluation of our members work carried out. Users can read previous feedback comments, view videos or photo’s of previous jobs, before they hire. More importantly, clients can add to a member’s reputation and bring accountability to their project by posting feedback when the job is done.

Q. Can anyone give feedback on tradesmen?

A. Yes our members actively promote the use of feedback to both users of the site and any potential new clients.

Q. How does the feedback system work?

A. Feedback has two important elements: the past and the future. Before you decide which member to hire, you can look at past feedback to check them out. After you hire a member and the work is finished, you add to that feedback. This system rewards excellent service and punishes bad work. Your feedback closes the loop and gives the next customer valuable information about that member.

Q. When I give feedback is it displayed straight away on the web site?

A. No, our staff personally processes each customer feedback before it’s displayed. If the customer is not happy, we take up any dissatisfaction directly with them and the member prior to display. All members can respond to both positive and negative feedback which is then displayed within each feedback report received.

Unlike other organisations ALL feedback is displayed

Q. How do you vet prospective tradesmen?

A. All Tradesmen Connect approved members are required to complete our accreditation process. This includes a visit from our area or regional mangers to evaluate the prospective member’s suitability.

Tradesmen Connect is not an advertising web site for anyone to sign up to,and strict checks and excellent references are essential for progression to membership of Tradesmen Connect.

Q. Do you guarantee the quality of your tradesmens' work?

A. Our members are independent businesses responsible for the work they each carry out. It is not possible for us to guarantee the quality of our members’ work. What we can guarantee is that Tradesmen Connect members have been fully vetted and recommended. They pledge to uphold our code of conduct. This keeps the rogue tradesmen away, the standard of work high, and each business accountable for its performance.

To guarantee the work we would always suggest that a Home Improvements Guarantee is taken out on all projects with a value of over £2000

Q. How do I confirm the qualification and skill levels of the tradesmen?

A. With tradesmen connect, you need not worry about the qualifications and skill levels or our registered tradesmen. They are selected after vigorous accreditation and evaluation process where they have to undergo inspection from our regional managers. Go ahead and get your jobs done with our trusted tradesmen.

Q. Will you publicize my building and construction project details?

A. No, your building and construction or any other types of projects are never publicized. Only authorized by you builders in London that are our member can see your project details after you are satisfied with their profiles. We make sure that your project is sent to relevant and most capable builders London.

Q. How can I contact your tradesmen?

A. After you submit your job description, we will send the details to relevant tradesmen automatically. They will contact you personally with best of their quotes. Alternatively, you can also see the tradesmen’s contact information on their profiles to be contacted.

Q. What is Home Improvement Guarantee?

A. HIG or Home Improvement Guarantee allows consumers and tradesmen complete the project with full financial security. The project amount is held in client account after the project agreement has been signed by both parties. You can choose to pay full amount after successful completion of the project or release stage payments. More information on HIG is available on our website.

Q. How do I know if my project qualifies for Home Improvement Guarantee?

A. If the value of your project is over £2000, you can choose to engage our HIG approved tradesmen. HIG applies on loft conversions, house extensions, window replacement, garage conversions, bathroom, kitchen, plumbing, roofing, landscaping, electrical and heating or such projects.

Q. How quick will I be able to see the responses to my project?

A. As soon as you post your project details, we shall start sending you the trusted tradesmen with their best quotes.

Q. What if I need to interview the selected trade person or company personally?

A. We in fact encourage that you should interview the tradesmen before assigning the project. You may interview them over phone or other online mediums.

Q. I have registered as a tradesman, how would I know if my offer is selected for a job?

A. We keep in constant touch with our registered tradesmen and keep them updated when their profiles are selected for a job.

Q. I just need a trade person for small plumbing job in my home; can I use your services?

A. Of course you can. You can use the expertise of our accredited tradesmen for any small or big jobs. Simply post your plumbing work details and we can get you quotes from best plumbers in London.

Q. Why should I use your services?

A. We never charge any lead fees or success fees. We also do not charge any commission from our tradesmen or clients. Thus we get more and profitable works for tradesmen and at the same time competitive quotes and best tradesmen to our clients.

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